Viernes Estrategia Audiovisual Overview
Viernes Estrategia Audiovisual is a leading creative agency based in Palmira, Colombia, specializing in cutting-edge advertising, content marketing, video production, photography, and mobile app servi... Read More
$10 – $49 number of employees
$100/hr - $149/hr hourly rate
$20,000 - $29,999 minimal budget
2014 year founded
Services
16 services offered by Viernes Estrategia Audiovisual
Advertising
Corporate Advertising
Copywriting
Video Production
3D Animation
Full-Service
Storytelling
Social Media
Animation
2D Animation
Photography
Storyboard Writing
Video Marketing
Video Editing
Audiovisual Production
iOS App DevelopmentReviews
0 reviews for Viernes Estrategia AudiovisualPortfolio
3 projects performed by Viernes Estrategia Audiovisual
Gestión PQRS - Ingenio is a project aimed at improving the management of customer feedback within the Ingenio organization. It focuses on the areas of complaints, suggestions, and compliments to ensure that customer concerns are addressed promptly and effectively.
The Golden Rules Campaign by Yara International aims to promote sustainable practices and responsible behavior within the agricultural industry. By providing guidelines and best practices, the campaign seeks to educate farmers on how to minimize environmental impact and maximize productivity.
Video Promocional - Viernes Estrategia Audiovisual is a project focused on creating high-quality promotional videos for businesses and organizations. With a team of experienced professionals, we strive to produce engaging and visually appealing videos that effectively communicate our clients' message.
Gestión PQRS - Ingenio
by Viernes Estrategia AudiovisualDescription
Gestión PQRS - Ingenio is a project aimed at improving the management of customer feedback within the Ingenio organization. It focuses on the areas of complaints, suggestions, and compliments to ensure that customer concerns are addressed promptly and effectively.
Challenge
The main challenge faced by Ingenio was the lack of a centralized system for handling customer feedback. This resulted in delays in response times and a lack of accountability for addressing customer concerns. Additionally, there was a need for a streamlined process to track and analyze feedback data.
Solution
The solution provided by Gestión PQRS - Ingenio was the implementation of a comprehensive feedback management system. This system includes automated processes for receiving, categorizing, and escalating customer feedback, as well as tracking the resolution of each case. The system also includes analytics tools to identify trends and areas for improvement.
Impact
Since the implementation of Gestión PQRS - Ingenio, Ingenio has seen a significant improvement in response times to customer feedback. The centralized system has allowed for better coordination among departments and improved accountability for addressing customer concerns. Overall, the project has led to increased customer satisfaction and loyalty.