GriDD customer experience Overview
GriDD is a customer experience company based in the picturesque city of Utrecht, Netherlands. Established in 2008, GriDD has been at the forefront of providing top-notch advertising, content marketing... Read More
$10 – $49 number of employees
$200/hr - $299/hr hourly rate
$20,000 - $29,999 minimal budget
2008 year founded
Services
28 services offered by GriDD customer experience
Advertising
Creative
Branding
Copywriting
Design
Web Development
Full-Service
Storytelling
Digital Marketing
Digital Transformation
Conversion Rate Optimization
Marketing
SEO
SEO Copywriting
Infographic Design
User Experience (UX/UI)
User Testing
User Experience
User Research
UX Design
Project Management
Digital Asset Management
Software Architecture
Web Analytics
Web Design
Wireframe Design
Responsive Web Design
Web ContentReviews
4 reviews for GriDD customer experienceWe have great experience to work with GriDD that help us to create customer experience strategy & framework and storytelling to top management for our digital channels to improve customer experience and drive business growth. GriDD help us to finding customer & employee insights e.g. burning issues, low hanging fruit, operational efficiency to understand digital channels customer's challenges & pain points and their need to help guide the further improvement and development of digital channels experience. Not only provided customer insight but also strategy & framework to improve customer ex... Read More
GriDD is amazing. I worked with them during my tenure as VP of marketing / CMO for global, multi billion $ companies in Europe and Silicon Valley. GriDD has integrated expertise and helped my company and departments build infrastructure, map the customer journey and execute programs that drove new business that made contributions to the bottom line. I highly recommend these guys. They have great people, good processes, and won’t disappoint you. undefined
GriDD was excellent in helping us to give words and meaning to our complex project which includes multiple goals and multiple stakeholders. They were quick, meticulous and delivered as promised. Great to work with them! undefined
GRIDD has been instrumental for all our web experience related projects. Signify, formerly known as Philips Lighting, has been working with GRIDD since 2013 on various website related projects. In 2013 they helped design the UX for our new Philips lighting website. During this project we've worked with a beta site to come to the final website. GRIDD did not only design the UX, but also helped coordinating all designs and flows for the site. In 2018 GRIDD was again our key partner for UX and design in bringing live our new company website in May 2018 as well as launching the new IoT proposition... Read More
Portfolio
5 projects performed by GriDD customer experience
Our project focuses on developing a digital strategy and user experience design for Philips Lighting. We aim to enhance the overall online presence and user engagement for the brand through innovative digital solutions.
The project Participatie & Service design - Gemeente Eindhoven focuses on improving citizen participation and efficient service delivery within the municipality of Eindhoven. Through the use of service design principles, the project aims to create innovative solutions that address the needs and preferences of the local community.
Storytelling - TEDx is a project that aims to bring together diverse voices and perspectives through the art of storytelling. By providing a platform for individuals to share their personal narratives, we hope to inspire, educate, and connect our community on a deeper level.
The Gebruikersonderzoek project at Universiteit Twente focuses on conducting research to understand the needs and preferences of users in various contexts. By gathering insights through surveys, interviews, and observations, the project aims to improve user experience and satisfaction with products and services.
The Website redesign en CMS - SLO project involves updating and improving an existing website for a company in Slovenia.
Participatie & Service design - Gemeente Eindhoven
by GriDD customer experienceDescription
The project Participatie & Service design - Gemeente Eindhoven focuses on improving citizen participation and efficient service delivery within the municipality of Eindhoven. Through the use of service design principles, the project aims to create innovative solutions that address the needs and preferences of the local community.
Challenge
One of the main challenges faced by the municipality of Eindhoven is the limited engagement of citizens in decision-making processes. Additionally, there is a need to streamline service delivery to enhance the overall experience for residents. Lastly, there is a lack of efficient communication channels between the government and the community.
Solution
The project will involve conducting research to understand the needs and preferences of citizens, co-creating solutions with stakeholders, and implementing service design methodologies to improve service delivery. By involving the community in the design process, the project aims to increase participation and create solutions that are tailored to the needs of residents.
Impact
By implementing the solutions developed through the project, the municipality of Eindhoven expects to see an increase in citizen engagement, improved service delivery, and enhanced communication between the government and the community. Ultimately, the project aims to create a more inclusive and responsive local government that meets the needs of all residents.